Privacy Policy
Privacy Policy
Date: [October 21, 2025]
1.Information about the collection of personal data
1.1 personal information
Below we will inform you about the processing of your personal data when you use our website. In accordance with the Personal Information Protection Act in Japan, personal data refers to information about a living individual that can identify a specific individual based on the name, date of birth, and other descriptions contained in the information. We want to inform you about our procedures and at the same time comply with our legal obligations.
1.2 Personal information handling business
The company handling personal information is All Hands Co., Ltd.
1.3 Purpose of use
The specific purposes for which personal data will be used in providing our services are as follows:
（A）Providing, maintaining, protecting and improving the Services, including but not limited to identifying you, recording your preferences and billing for the Services.
（B）Measuring user traffic and behavior
（C）Advertisement delivery, display and effectiveness measurement
（D）Guidance and response to inquiries regarding services
（E）If we determine that you have violated our rules, regulations or policies related to the Service
（F）Any activities related to the above
2.Processing of your information when you visit our website
If you use our website for informational purposes, that is, if you view the website without registering and do not provide any other information, we process the information that your browser transmits to our server. We must process the following data, as they are technically necessary for us to display the website to you and to ensure its stability and security:
（A）IP address
（B）The date and time of the request
（C）Content of the request (accessed page)
（D）Amount of data sent in each case
（E）browser
3.Further functionality and offerings of the website
3.1 Overview of various services
In addition to the use of our website for purely informational purposes, we offer various services that you may be interested in (e.g. registering an account, purchasing products). We also use other features to facilitate sales (e.g. selecting payment methods) or to analyze or market our offers, as explained in more detail in sections 4 and 5 below. For this purpose, you will usually need to provide further personal data. We also process additional data that we use to perform the respective service. The aforementioned data processing principles apply to all purposes of data processing described in this Privacy Policy.
3.2 Use of external service providers
We may use external service providers to process your data where such provision is necessary to provide the Service (e.g. payment service providers, shipping companies, etc., see Sections 5 and 6 below for more information on these), who are carefully selected by us, bound by our instructions and monitored regularly.
3.3 Third-party involvement
Furthermore, if we offer you participation in promotions, competitions, contractual agreements or similar services together with our partners, we may transfer your personal data to third parties not mentioned in this Privacy Policy. Depending on the service, our partners may also collect your data at their own risk. We will not pass on your personal data unless we obtain your consent, which you will receive when providing your data or more detailed information in the description of the respective offer.
3.4 Third parties outside Japan
If our service providers or partners are based outside of Japan, we will notify you of the consequences of this situation in our proposals and obtain your consent.
4.Processing of personal data when you contact us or register for an account with us
When you contact us by email or via our contact form, we will store the data you provide (email address, name and telephone number, if applicable) in order to answer your questions. When you register a customer account with us, we only collect information that you voluntarily share with us. This data includes:
（A）Your name, which may also be your job title or username.
（B）Login data, your chosen email address and password
（C）Your contact details (such as name, address, telephone and fax numbers, and email address)
（D）Your personal information and other information about your interests that you may share with us
5.Processing of personal data when you make a purchase with us
5.1 Shopping Information
When you place an order through our online store, we collect shopping data. Depending on the type of purchase and how it is processed, shopping data may include:
（A）Details of the purchased item (name, price, model, etc.)
（B）Order number
（C）Shipping and billing address
（D）Delivery and payment status (e.g., "Completed" or "Shipped")
（E）Messages and communications regarding your purchase (e.g., complaints or messages to customer service)
（F）Return status (e.g., "In progress")
（G）Information about the service provider involved (e.g., a parcel service's shipping number)
5.2 Payment Details
We offer various payment methods, in particular [Credit Card] and [PayPal]. To execute the payment, we collect the payment details you share with us. We receive further payment details from external payment service providers and credit agencies who help us execute payments and carry out credit checks. We only transfer the information necessary to process your payment to our payment service providers.
Payment details include:
（A）Billing Address
（B）Preferred payment method
（C）Bank account details including IBAN and BIC or account number and sort code
（D）Credit card details
Your payment details also include other information directly related to payment processing and credit checks. This applies, for example, if you pay with PayPal, to information used by external payment service providers to identify you, such as your PayPal ID.
5.3 Transfer of data about outstanding debts to collection service providers
If you do not settle your outstanding invoice despite repeated reminders, we may transfer the necessary data to a collection service provider for debt collection. We may also sell the debt to a collection service provider, who may then file a claim in their own name. The agencies we use for collection services are listed below [Please provide details of the debt collection agency you work with. If not, delete this paragraph.]
6.cookie
6.1 General information about cookies
We may use technologies such as cookies, tags, and web pixels to automatically collect information about the Services. A cookie or tag is a piece of code that allows our technology partners to collect information that usually does not directly identify you. Where required by law, we ask for your consent before using cookies or other tracking technologies. This section describes our use of cookies and your ability to control their use for advertising-related purposes. As described below, we do not use cookies or similar tracking technologies to process your personal data unless the cookie is strictly necessary or you have opted in using the cookie banner or consent manager on this website. You can withdraw your consent or update your preferences at any time by clicking the "Manage Cookies" link in the website's footer.
6.2 cookie
Cookies are small web files that a site or its provider transfers to your device's hard drive through your web browser that enables the site's or provider's systems to recognize your browser and remember certain information.
In general, we use first-party and third-party cookies to enable our Services to function properly:
To provide you with a safe browsing experience when you use our Services.
To collect passive information about your use of our Services.
To measure interaction with marketing campaigns.
To help us improve our Services.
To remember your preferences for your convenience.
We use the following types of cookies on our Services:
Strictly Necessary Cookies: These cookies are essential for you to use our Services. For example, strictly necessary cookies allow you to access secure areas of our Services. Without these cookies, some services cannot be provided. These cookies do not collect information about you for marketing purposes. These cookies are essential for the functioning of our Services and cannot be disabled.
Functional Cookies: We use Functional Cookies to remember choices you make and tailor our Services to provide you with enhanced functionality and personalized content. For example, these cookies can be used to remember your name or preferences on our Services. We do not use Functional Cookies to target you with online marketing. You can disable these cookies, but this may result in reduced functionality when you use our Services.
Performance or Analytic Cookies: These cookies collect passive information about how you use our Services, such as the web pages you visit and the links you click. We use the information collected by these cookies to improve and optimize our Services. We do not use these cookies to target online marketing. You can disable these cookies as described below.
Advertising or Targeting Cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continually reappearing, ensuring appropriate advertisements for advertisers, and in some cases selecting advertisements based on your interests. Our third-party advertising partners may use these cookies to build a profile of your interests and deliver relevant adverts on other sites. You can opt out of the use of these cookies as set out below.
6.3Your Choices
You can manage browser cookies using your browser settings. The "Help" feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to block cookies, and when cookies expire. If you block all cookies on your browser, neither we nor third parties will transfer cookies to your browser. However, if you do this, you will have to manually adjust your settings every time you visit a site and some features and services may not work.
6.4 Web Pixel
To determine the success of our marketing campaigns and other Service goals, we may use conversion pixels, which display a small line of code when you click a certain button or reach a certain page (for example, a thank you page after you complete the process to subscribe to one of our Services or complete one of our forms). We also use web pixels to analyze Service usage patterns. Pixels can record that a particular device, browser, or application has visited a particular web page.
6.5 analysis
We may use third-party service providers to monitor and analyze the use of our Service. Currently, we use Google Analytics, a web analytics service that tracks and reports site traffic. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en. You can also use the Google Analytics Opt-out Browser Add-on to prevent your data from being collected and used by Google Analytics.（https://tools.google.com/dlpage/gaoptout）。
6.6 Behavioral Remarketing [If you use Google Ads, Bing Ads, or FB Ads, keep this provision.]
We also use remarketing services to advertise on third-party websites to you after you visited our Service. To this end, visitors are grouped by certain actions on our Service, such as the duration of their visit. This helps us understand your preferences and show you personalized ads, even if you are currently surfing on another website that also participates in the Google Ad Network.
For these purposes, we use the following tools and services:
The Google Ads Remarketing service is provided by Google. You can opt out of this by visiting the Google Ads Settings page: (https://www.google.com/settings/ads.)
If Google Ads are configured to collect personal data, the data controller is Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland.
Bing Ads is a service operated by Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland. For more information about how Microsoft processes information, please see the Microsoft Privacy Statement at https://privacy.microsoft.com/en-US/. If you visit our site via a Bing Ads ad, a cookie will be placed on your computer. Additionally, a universal event tracking tag has been integrated into our site. This is a piece of code that, in combination with cookies, stores data about your use of our site, such as the time spent on the site, the areas visited, and the ad used to reach the site. Microsoft may also track your usage patterns across multiple electronic devices through so-called cross-device tracking. The collected information is transferred to Microsoft servers in the United States. If Bing Ads is configured to collect personal data, we offer you the opportunity to consent to Bing Ads using the cookie banner on our site.
Facebook Ads may use Facebook Business Tools to show you interest-based ads when you use Facebook. To change your settings or turn off ad personalization provided by Facebook, visit Facebook's Ad Settings. We do not share your personal information with Facebook. We may also show ads to audiences with similar characteristics to you. To do this, we hash and irreversibly encrypt lists of email addresses and upload or submit them through the site. Facebook matches the hashed data with its own users to generate lookalike audiences and deletes the uploaded lists. We do not have access to any of the information in our lookalike audiences unless they choose to click on one of our ads.
6.7 Other Tracking Technologies
We may also use tracking technologies to collect "clickstream" data such as the domain name of the service that provides you with access to the Internet, your device type, the IP address used to connect your computer to the Internet, your browser type and version, operating system and platform, average time spent on our Website, web pages viewed, content searched for, access times and other related statistics, and assign a unique identifier to the device or other authentication information you use to access the Site for the same purposes.
Our website pages may also use JavaScript, which are snippets of code embedded in various parts of websites and applications to facilitate various operations, such as accelerating the update speed of certain features or monitoring the usage of various online components. Entity tags are HTTP code mechanisms that allow parts of a website to be stored or "cached" within a browser to speed up website performance. HTML5 local storage allows data from a website to be stored or "cached" within a browser, allowing HTML5 pages to store and retrieve data when the website is revisited.
6.8 Do Not Track
Some internet browsers, such as Internet Explorer, Firefox, and Safari, include the ability to transmit "Do Not Track" or "DNT" signals. Because a uniform standard for "DNT" signals has not been adopted, our Site does not currently process or respond to "DNT" signals.
6.9 Location information
You can adjust your device settings to prevent your physical location from being transmitted to us or third parties by disabling location services within your device settings, or you can deny certain websites or mobile applications permission to access your location by changing the relevant settings and permissions in your mobile device or browser settings.
7.Provided by a third party
7.1 Transfers only when permitted by law
We only transfer data where permitted by applicable law. In particular, we work closely with certain service providers, such as customer service (e.g., hotline service providers), technical service providers (e.g., operators of computer centers), and logistics companies (e.g., postal companies, such as [insert the name of the logistics company you work with]). These service providers may usually process your data on our behalf, under special conditions. When we use them to process orders, service providers will only have access to your data to the extent and for the duration necessary to provide the service in question. When you shop with one of our partners, we will transfer certain shopping data about you to the partner (e.g., your name and delivery address) so that the partner can send you the products you have ordered.
7.2 Delivery company
（A）We work with external delivery companies (Japan Post) to deliver your products. These delivery companies receive the following data in order to carry out the delivery of the relevant order:
（B）Your name
（C）Your shipping address
（D）Your postcode (if applicable) (if you want your order delivered to a DHL packing station)
（E）Your email address (if applicable) (if you would like the shipping company to email you with a tentative delivery date)
7.3 Authorities and other third parties
If we are required to do so by an authority or court decision, or for the purposes of prosecution, we will provide your data to prosecuting authorities or other third parties as required.
8.Data storage and deletion
We will keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, in particular to fulfill our contractual and legal obligations. We may also keep your personal information for other purposes where or so far as we are permitted by law to keep it for certain purposes (including the defence of legal claims).
If you close your account, we will delete all data we have stored about you. If it is not possible or necessary to completely delete your data for legal reasons, the relevant data will be blocked for further processing. Where data is blocked, we use technical and organizational measures to ensure that only a small number of employees have access to the relevant data on a need-to-know basis and for specific purposes (e.g. in the case of a tax audit). Blocking may occur, for example, in the following cases:
（A）Your order and payment details, as well as other details, are generally subject to various legal retention obligations. The law requires us to store this data for tax and financial audits for a period of 10 years. After such a retention period, we can eventually delete the relevant data.
（B）If your data is not subject to statutory retention obligations, we may, where permitted by law, refrain from immediate deletion and instead carry out initial blocking. This applies in particular if we require the relevant data for further contractual processing, prosecution or legal defense (e.g. in the event of a complaint). The decisive criterion for the blocking period is the statutory limitation period. Once the relevant limitation period has expired, the relevant data will be finally deleted.
Data may be exempt from erasure where permitted by law if they are anonymous or pseudonymous and erasure would exclude or significantly impede processing for scientific research or statistical purposes.
9.How personal data is protected
We use technical and organizational measures to protect our systems. When you place an order or log in, we use SSL encryption (Secure Sockets Layer) to securely transmit your personal data.
10.Disclosure request procedures
10.1 Requests to businesses handling personal information
In accordance with Japan's Personal Information Protection Act, you may request us, as a business operator handling personal information, to (i) disclose to a third party the records of the purpose of use or rules of use of personal data, (ii) correct, add, or delete your personal data, or (iii) stop using or providing your personal data to a third party.
10.2 Claim procedure
To request the above items, you must send a request form to our Data Protection Officer (see Article 12) with sufficient proof of your identity at the time of the request. If you wish to request records regarding the purpose of use of your personal data or its provision to third parties, you must pay 1,000 yen in advance for each request.
11.Changes to this Privacy Policy
Further improvements to our website or changes in legal or regulatory requirements may require us to change this Privacy Policy, so we encourage you to review this Privacy Policy Notice from time to time.
12.Data Protection Officer
To contact our data protection officer, please contact [info@a-hands.com] or our company, All Hands Co., Ltd., 925 Ueki, Suemachi, Kasuya-gun, Fukuoka Prefecture, 811-2112, addressed to the "Data Protection Officer."