If your item has not arrived after the delivery period has passed, please contact us at nishida@a-hands.com or through our inquiry form.
There may be a delivery delay or the item may be held up at local customs.
If, for any reason, your item does not arrive, we will process a refund, so please rest assured.

Depending on your country of residence, customs duties and other taxes may apply. Please note that any taxes will be charged separately and must be paid by the customer.