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30-day postage paid returns
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Shipping Policy

・Your ordered items will be shipped within 3 business days.

・Shipping will be via International ePacket Light or EMS.

 

◇International ePacket Light shipping fee (Maximum weight: 2kg)

Zone 1（China, South Korea, Taiwan）

Weight (Up to) / Total Shipping Fee / Rate Details
Up to 100g  / 720 JPY / Base Rate
100g – 2kg  / From 720 JPY / +100 JPY per 100g
Maximum weight: 2kg

Delivery takes approximately 7-21 days after shipping

 

Zone 2　(Asian countries outside Zone 1)

Weight (Up to) / Total Shipping Fee / Rate Details
Up to 100g  / 750 JPY / Base Rate
100g – 2kg  / From 750 JPY / +120 JPY per 100g
Maximum weight: 2kg

Delivery takes approximately 7-21 days after shipping

 

Zone 3（Mexico, Canada, Oceania, Middle East, Europe）

Weight (Up to) / Total Shipping Fee / Rate Details
Up to 100g  / 880 JPY / Base Rate
100g – 2kg  / From 880 JPY / +180 JPY per 100g
Maximum weight: 2kg

Delivery takes approximately 7-21 days after shipping

 

Zone 4　（United States  including overseas territories such as Guam）

Weight (Up to) / Total Shipping Fee / Rate Details
Up to 100g  / 1,200 JPY / Base Rate
100g – 2kg  / From 1,200 JPY / +210 JPY per 100g
Maximum weight: 2kg

Delivery takes approximately 7-21 days after shipping

 

◇EMS shipping fee

Zone 1（China, South Korea, Taiwan）

Weight (Up to) / Total Shipping Fee / Rate Details
Up to 500g  / 1,450 JPY  /  Flat Rate 
500g – 1kg  / From 1,450 JPY / +150 JPY per 100g
1kg – 2kg  / From 2,200 JPY / +300 JPY per 250g
2kg – 5kg / From 3,400 JPY / +500 JPY per 500g

Delivery takes approximately 3-7 days after shipping

 

Zone 2　(Asian countries outside Zone 1)

Weight (Up to) / Total Shipping Fee / Rate Details
Up to 500g  / 1,900 JPY  /  Flat Rate 
500g – 1kg  / From 1,900 JPY / +250 JPY per 100g
1kg – 2kg  / From 3,150 JPY / +350 JPY per 250g
2kg – 5kg / From 4,550 JPY / +600 JPY per 500g

Delivery takes approximately 4-15 days after shippingEstimated Travel Time
Singapore: 3 days
Vietnam: 4 days
Thailand: 4 days
Malaysia: 5 days
Indonesia: 9 days
Philippines: 15 days

 

Zone 3（Mexico, Canada, Oceania, Middle East, Europe）

Weight (Up to) / Total Shipping Fee / Rate Details
Up to 500g  / 3,150 JPY  /  Flat Rate 
500g – 1kg  / From 3,150 JPY / +250 JPY per 100g
1kg – 2kg  / From 4,400 JPY / +575 JPY per 250g
2kg – 5kg / From 6,700 JPY / +1,050 JPY per 500g

Delivery takes approximately 7～18 days after shipping

 

Zone 4　（United States  including overseas territories such as Guam）

Weight (Up to) / Total Shipping Fee / Rate Details
Up to 500g  / 3,900 JPY  /  Flat Rate 
500g – 1kg  / From 3,900 JPY / +280 JPY per 100g
1kg – 2kg  / From 5,300 JPY / +650 JPY per 250g
2kg – 5kg / From 7,900 JPY / +1,200 JPY per 500g

Delivery takes approximately 6-14 days after shipping

 
Regarding refunds if the product does not arrive.
If your item has not arrived after the delivery period has passed, please contact us at 
nishida@a-hands.com or through our inquiry form.
There may be a delivery delay or the item may be held up at local customs.
If, for any reason, your item does not arrive, we will process a refund, so please rest assured.
 
Depending on your country of residence, customs duties may apply. Please note that customs duties and other taxes will be charged separately and must be paid by the customer.